Privacy Policy Effective Date: 2025-04-01

1. Introduction Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application CiCloudPro Reporting App, designed for reporting QHSE (Quality, Health, Safety, and Environment), 5S, safety, facility issues, and related concerns. By using our app, either with login authentication or without logging in and using the QR-code functionality, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect We may collect and process the following types of information:

   • Personal Information : Name, and other identifying information.

   • Report Data : Information you submit when reporting a situation, including descriptions, categories, and images.

   • Media Files : The App allows you to take photos and select images from your gallery when making a report.

   • Location Data : The App collects and stores your geo-location at the time of reporting to provide accurate incident reporting.

   • Device Information : IP address, device type, operating system, and usage statistics.

3. How We Use Your Information We use the collected information for various purposes, including:

   • Processing and storing reports submitted through the App.

   • Providing, operating, and maintaining our services.

   • Enhancing user experience and improving App functionality.

   • Ensuring compliance with safety and regulatory requirements.

   • Communicating with you, including support and service notifications.

   • Analyzing trends and improving system performance.

4. How We Share Your Information We do not sell your personal information. However, we may share information in the following circumstances:

   • With authorized personnel within your organization or relevant authorities for incident resolution.

   • To comply with legal requirements, law enforcement, or regulatory obligations. • In the event of a business transfer, merger, or sale.

5. Data Security We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Y our Rights and Choices Depending on your location, you may have the right to:

   • Access, update, or delete your personal data.

   • Opt-out of marketing communications.

   • Restrict or object to data processing.

   • Withdraw consent where applicable. To exercise your rights, please contact us at support@cicloudpro.com

7. Location and Media Permissions The App requires access to your device's camera, gallery, and location services to allow users to report incidents effectively. You may manage these permissions through your device settings.

8. Third-Party Links Our App may contain links to third-party services or websites. We are not responsible for the privacy practices of those third parties.

9. User Responsibility

   • CiCloudPro is not responsible for users submitting content that does not comply with the company’s policies.

   • It is the reporter’s responsibility to not share illegal content or share copyrighted content without permission using the app.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy within the App or on our website.

11. Contact Us If you have any questions about this Privacy Policy, please contact us at: support@cicloudpro.com
    +31 23 576 5400